Exchanges and Returns

We accept exchanges and returns on all products with original tags and packaging, both online and in store, within 30 days of delivery.

All returns are subject to a return shipping fee, which will be deducted from the total refund amount. The cost of this label will depend on where the order was originally sent. We require all returns to use the provided shipping label. Failure to do so will result in a delay in processing your refund.

Returns are subject to a return fee, which may vary based on the refund method and product(s) returned. This fee will be deducted from the total refund amount. As a little something extra, we offer 15% bonus store credit and will waive the return fee for online exchanges.

International returns are subject to a return fee, which varies based on the return shipping cost. Please allow up to 30 days for our team to process refunds on any international orders.

Made to Order returns are subject to a return fee. Made to Order jewelry may not be returned in store. Please submit a return through our online portal.

All Last Chance products are final sale at the time of purchase, and cannot be exchanged or returned. Additionally, the following products are final sale: Chain Extender, Earring Backs, Earring Back Lifters, Mystery products, Custom Jewelry.

If you purchased a pre-kitted bundle, you will have the option to return the entire bundle or individual pieces from the bundle. When returning individual pieces, we will issue a proportionate refund back to your original payment method. If you purchased a gift set, you must return all products in the set to receive a refund.

Our customer care team is available Mon–Fri: 9AM–6PM EST. You can reach us via WhatsApp at +1 (727) 417-3247 or through our contact page.